In a detailed account of the past year, Ombudsman Kevin Brezinski’s annual report outlines the positive outcomes his office generated through 2023-24. Investigations into systemic problems affecting vulnerable Albertans remained at the forefront. As an Officer of the Legislature, the Ombudsman protects the rights of every Albertan to be treated fairly in the delivery and…
Kevin Brezinski releases his office’s 56th annual report highlighting fairness outcomes from the 2022-23 fiscal year. Investigations into complaints of unfair treatment resulted in recommended solutions across a myriad of issues this year. Featured early in the report is an investigation into an environmental complaint related to longstanding foul odours in west Edmonton. As reported in…
The 2021-22 report marks the 55th edition of its kind presented to Alberta’s Legislative Assembly. The number of requests for assistance and complaints about unfair treatment the office received increased slightly over year one of the pandemic with health-related matters remaining at the forefront. The Ombudsman’s investigation into the Out-of-Country Health Services field reinforced an…
The 2020-21 annual report summarizes a productive year, albeit a uniquely challenging one. When COVID-19 significantly affected operations, the Ombudsman’s office adjusted in order to fulfill its mandate of ensuring fairness for Albertans seeking assistance from the public service. COVID-19 changed priorities for most people across the province, but the degree of impact grew for…
Albertans submitted over 5,100 complaints about unfair treatment, states the Alberta Ombudsman’s 53rd annual report. “The fundamental purpose of the Ombudsman is to be of service to the people. In providing oversight, too often we see avoidable instances of unfairness stemming from a disagreement with a decision, poor service delivery or inadequate communication,” Marianne Ryan…