Your Voice of Fairness.
A complainant reported he had a sizable overpayment of compensation benefits levied against him by the Workers’ Compensation Board. An Ombudsman investigation found the WCB policy governing the forgiveness of overpayments unfairly restricted the discretion allowed for in the Workers’ Compensation Act. The policy stated the WCB could only forgive overpayments under $100, while the Act…
“Must” or “may”? Is a professional college required to forward an application for review to a college’s complaint review committee? This was an issue that emerged during an investigation of a complaint about a health professions college. An individual complained to the Ombudsman that his concerns about a health professional were dismissed, and a request…
One regulatory college dismissed the complaints of a parent who claimed a professional had made errors in a report he feared would affect his child’s future. The college’s original dismissal letter did not advise the parent of his right to request a review of the decision to dismiss the complaint. Later, the college did send…
A person complained to the Ombudsman about the wrongful apprehension of a child by a professional member of a regulatory college. The complainant also alleged the individual in question formed unfair opinions of the family member. The complaint review committee with the professional college dismissed the complaint. The Ombudsman found the complaint review committee’s decision…
The dismissal of a complaint of unprofessional conduct by a professional health college’s complaints review committee was found to be administratively unfair. The complaint stemmed from a patient pursuing a claim of malpractice and negligence against a member of the college. An Ombudsman investigation found the decision did not outline how the complaints review committee…